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Keri Systems Badging Bureau: Frequently Asked Questions

This page should answer all your questions related to ordering photo ID cards and badges from Keri Systems! But if not, please let us know! All links below go to information further down this same page.

Question How do I order photo ID cards, overlay stickers or accessories?
Question What if I need to order "multi-technology" cards with proximity sensors or magnetic stripes?
Question Should I choose one of your standard templates for photo ID cards, or customize my own?
Question After I place my order, how should I prepare and send you the supplemental files (list of card-holder names, photos, digital artwork/logos, etc.)?
Question How long does it usually take to process an order?
Question Can I re-order photo ID cards without going through the normal order process?
Question Who can I contact with questions before, during or after I place my order?
 
Question

How do I order photo ID cards, overlay stickers or accessories?

Answer

With just a little information and your digital artwork and photos, you can place your order online or contact the Keri Badging Bureau with any questions at 1-800-260-5265 or badging@kerisys.com! Please note that we accept Visa, Mastercard and American Express.

Here are some helpful links:


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Question

What if I need to order "multi-technology" cards with proximity sensors or magnetic stripes, or I am interested in a complete, integrated security-access solution?

Answer

If you need to order imageable proximity (access control) cards instead of simple photo ID cards, please contact Keri Customer Service at 1-800-260-5265 or badging@kerisys.com, or contact your current security system vendor or dealer so they can place this order for you.

Keri Systems is world wide leader in security and time and attendance systems - including access control, telephone entry and video surveillance. If you have a need for one of these other facets of securing your facility, please contact us so we can help you find a solution! (1-800-260-5265 or badging@kerisys.com)


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Question

Should I choose one of your standard templates for photo ID cards, or customize my own?

Answer

When you're ready to design your badges, Keri offers two solutions. The Express Method allows you to choose one of our pre-designed badging styles (called templates) as a starting point. We can then include several items, including your company logo, the card-holder photo and name and even their department or title. This is the fastest and easiest way available to create your own custom security badges. Just a few clicks and you are done with your design!

Alternatively, you can design your own badge. Just download thisAdobe Acrobat (PDF) file formatCustom Badge Template Instructions & Order Form (in Adobe Acrobat PDF format) which contains all the details you'll need, and then send the completed forms to us (by FAX or delivery) along with your order (which can be placed online, by phone, delivery or FAX)


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Question

After I place my order, how should I prepare and send you the supplemental files (list of card-holder names, photos, digital artwork/logos, etc.)?

Answer

The most commonly required supplemental files that we need to process your ID card order are as follows:

  • List of card-holder names in some sort of delimited format (like an Excel spreadsheet or text file)
  • Digital Photos of your card-holders (if required)
  • Your company/organization logo or artwork to be included on the cards

IMPORTANT NOTE: We have a few specific requirements in terms of how these items should be prepared, formatted and sent to us, so please see our page on preparing your order-related supplemental files.


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Question

How long does it usually take to process an order?

Answer

This process generally takes up to 5 weekdays, but depends on how quickly we receive all the supplemental files and approvals of badge samples from you after you have submitted your order. Re-Orders can be processed even quicker. Also, please let us know if you require any expedited order processing or express shipping options when we contact you to verify your order details.


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Question

Can I re-order photo ID cards without going through the normal order process?

Answer

Absolutely! Simply contact us at 1-800-260-5265 or badging@kerisys.com or use the Online Re-Order Form we've provided for your convenience! You only need the "Re-Order Number" from any previous Badging Bureau order/confirmation paperwork which we can reference. Send us any additional supplemental materials (new card-holder names and photos, etc.) along with the add-on/reorder and that's it!


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Question

Who can I contact with questions before, during or after I place my order?

Answer

Use the information below contact us with any questions, for an order status update, to re-order more photo ID cards, or to send us the additional files associated with your order.

 

Keri Systems Badging Bureau

2305 Bering Drive
San Jose, CA 95131 USA
Phone: 800-260-5265
          408-435-8400
FAX: 408-577-1792

E-Mail: badging@kerisys.com


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